Use the Amazon Connect Dashboard to:
- Run Real-Time metrics and Historical Time reports from the Analytics and Optimization menu.
- Change agent status (using the Real-time reports)
- Do Contacts lens/Contact search using different parameters, and save search reports.
- Manage Queues, Quick Connects, and Routing Profiles
- Manage Users
- Access Contact Control Panel (CCP) to monitor calls or make/receive calls
- See the Amazon Connect - Agent Training for a full description of using the CCP.
