Contact Center managers can access Amazon Connect dashboard and the Contact Control Panel (CCP) to manage agents, receive and make calls, and access Real-Time and Historical Metrics.
Important Notes:
- Managers can access the Amazon Connect Dashboard and the CCP via the following browsers only: (1) Google Chrome (2) Firefox. You must have microphone access allowed in the browser.
- Please note that the softphone is not supported on mobile browsers. For more information, see Browsers supported by Amazon Connect
- All managers and agents must change their status to Offline and Log out of the system at the end of the day. Closing the CCP or the browser will not automatically sign you out.