Add a New Device in Duo (Phone Number or Mobile App)

This document provides instructions for adding devices, after an initial device has been enrolled, in Duo for two-factor authentication (2FA). Individuals who need to complete 2FA to log in to UMHS-specific services, including MiChart for Electronic Prescription of Controlled Substances (EPCS), will follow a different enrollment process.

Before You Begin

• It is recommended that you enroll in both a primary and backup method for two-factor authentication. You can enroll more than two phone numbers and/or download the Duo Mobile app on multiple devices.
• You need a desktop or laptop computer on which to do the enrollment steps.
• U-M will only use your phone number for the Duo service, and you can modify or remove it from the system at any time.
• Not sure which option you want to use? Refer to Options for Two-Factor Authentication for more information.

Add a New Device

For best results, complete these steps on a desktop or laptop computer.

1. Go to the appropriate web page below and complete the login steps as follows:
   • Ann Arbor, Dearborn, and Flint Campuses:
     1. Go to UMICH Account Management.
     2. Click Log in on the upper-right corner of the page.
     3. Log in with your uniqname and UMICH password.
     4. Select Two-Factor (Duo).
     5. Click Manage Devices.
   • U-M Health System:
     1. Go to User Profile Page.
     2. Log in with your uniqname and Level-2 password.
     3. Click the Security Setting tab at the top of the User Profile Page.
     4. Click the Two-Factor Settings tab.
2. Complete a two-factor prompt (i.e., Send Me a Push, Call Me, or Enter a Passcode).

   

3. Click + Add another device.

   

4. Refer to the appropriate enrollment procedure for the remaining steps:

   Enroll a Smartphone or Tablet in Duo

   1. Download the Duo Mobile app.
   2. Then begin at step 5.

   Enroll a Landline or Non-Smart Cell Phone in Duo

   1. Begin at step 4.