Overview
This page is provided to assist Neighborhood IT and unit IT staff in supporting their users’ use of Desktop Backup. While advanced users may find this information useful, some of the actions can only be taken with admin permissions to CrashPlan.
Basic Troubleshooting
Follow the steps below to determine if the user is experiencing a true performance issue or if it is a backup issue.
Desktop Backup
Overview
Desktop Backup is powered by CrashPlan, an automated backup utility that stores selected files on the cloud. Only files that are stored on your local machine are covered by Desktop Backup. Other network folders, such as your home directory or shared folders, are backed up differently.
In the event of data loss, the CrashPlan application can be used to restore lost files. After some initial setup, CrashPlan will work in the background to save versions of files at set intervals.